Refund & Return Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!
REFUNDS
If you are unsatisfied with your order, please contact our support team, and we will do our best to assist you. We offer a 100% money-back guarantee on all orders!
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
• You must have purchased products from luhxe.com.
• Refund requests must be submitted within 30 days after the guaranteed delivery period (35 days) has expired.
How to Request a Refund
• Contact us at support@hawkvision.com to submit your refund request.
• You will be required to pay for the return shipping label.
• Once approved, please allow 24-48 hours for us to process your refund.
Refund Method
• The refund will be processed using the same payment method you used during the purchase.
Refund Timeline
• If you paid with PayPal, you will see the refund in your account immediately.
• If you paid with a credit card, it will take a few days for the refund to reflect in your account. Please note that the exact timeline may vary depending on your financial institution.
Confirmation Email
• Once the refund has been processed, you will receive a confirmation email with the details of the transaction. This email will serve as proof of the refund for your records.
RETURNS
To be eligible for a return, you must contact our customer service team at support@hawkvision.com within 14 days of receiving your item. The product must be in the original packaging, unopened, and unused.
• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning the item unless the product was damaged or faulty on arrival. Shipping costs are non-refundable.

• Return Process: All products must be returned to the return facility address provided by the customer service agent handling your return. Once you have shipped the package, please send us an email with the tracking number of your return shipment.

• Processing Returns: The return will be processed within 4 days upon receipt of the returned item at the returns facility. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the refund process will begin automatically.