Privacy Policy

This Privacy Statement outlines how Hawkvision ("the Site", "we", "us", or "our") gathers, utilizes, and divulges your personal details when you browse, utilize our services, or purchase items from hawkvision.com (referred to as "the Site") or communicate with us (referred to collectively as "the Services"). In this Privacy Statement, "you" and "your" refers to you as the user of the Services, whether you are a customer, visitor to our website, or another individual whose information we collect in accordance with this Privacy Statement.
Please review this Privacy Policy attentively. By utilizing and accessing any of the Services, you consent to the collection, utilization, and disclosure of your information as outlined in this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services
How We Use Your Personal Information
We use Order Information primarily to fulfill orders placed through the Site, including processing payments, arranging shipments, and sending invoices and order confirmations. Additionally, we use Order Information to:
• Communicate with you
• Screen orders for potential risk or fraud
• Provide you with relevant information or advertisements based on your preferences
Device Information is used to help us detect and prevent fraud, particularly through your IP address, and to enhance our Site by generating analytics on customer browsing behaviors and interactions. This data also helps us evaluate the effectiveness of our marketing efforts.
Information We Collect Directly from You that included
• Basic contact details such as your name, address, phone number, and email.
• Account information including your username, password, and security questions.
• Shopping information including items you view, add to your cart, or save to your wishlist.
• Customer support information including details you choose to share in communications with us, such as messages sent through our Services

Information We Collect Through Cookies
We automatically gather certain information about your interaction with the Services ("Usage Data") using technologies such as cookies, pixels, and similar methods ("Cookies"). Usage Data encompasses details about how you access and utilize our Site and your account, including device specifics, browser details, network connection information, your IP address, and other data pertaining to your engagement with the Services
Sharing Your Personal Information
We disclose your Personal Information to third parties to facilitate the use of your Personal Information as outlined above. For instance, we utilize Shopify to operate our online store—please refer to Shopify's privacy policy for further details on how they handle your Personal Information: Shopify Privacy Policy.
Cookies
Our website utilizes Cookies, a common practice among many websites. For detailed information about the Cookies used specifically for powering our store with Shopify, please refer to Shopify's Cookie Policy. We use Cookies to enhance and optimize your experience on our Site and Services, including remembering your preferences and actions. These Cookies also help us perform analytics to better understand how users interact with our Services, which is crucial for improving and administering them. Additionally, we may allow third parties and service providers to use Cookies on our Site to tailor services, products, and advertisements both on our Site and on other websites
Disclosure of Personal Information
We may share your personal information with third parties as outlined in this Privacy Policy, including
⁃ Vendors and third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
⁃ Business and marketing partners, including Shopify, for service provision and advertising, following their own privacy policies.
⁃ Third parties when you direct or consent to disclosure, such as for product shipping or through social media widgets or login integrations
Third Party Websites and Links
Our Site may include links to websites or other online platforms operated by third parties. If you choose to follow these links to sites not affiliated with us, we recommend reviewing their privacy policies, security measures, and terms and conditions. We do not guarantee or take responsibility for the privacy or security practices of these sites, nor for the accuracy, completeness, or reliability of information found on them.
Information you share on public or semi-public venues, including third-party social networking platforms, may be accessible to other users of our Services or to users of those third-party platforms without restrictions on its use by us or by third parties.
The inclusion of such links on our Site does not necessarily imply endorsement of the content on those platforms or of their owners or operators, except as specifically disclosed on our Services
Security and Retention of Your Information
Please note that while we implement security measures, no system is entirely foolproof, and we cannot guarantee "perfect security." Additionally, information sent to us may not be secure during transmission. We advise against using insecure channels to communicate sensitive or confidential information.
The duration for which we retain your personal information depends on various factors, including the need to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce other relevant contracts and policies
Complaints
If you have concerns about how we handle your personal information, please reach out to us using the contact details provided below. If you are dissatisfied with our response, depending on your location, you may have the option to appeal our decision by contacting us or filing a complaint with your local data protection authority
Note that: We may revise this privacy policy periodically to reflect updates to our practices or to comply with operational, legal, or regulatory requirements
Contact For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@hawkvision.com